Support FAQ

Make sure you're using the Google account that has access to GTM. The extension uses OAuth2 — click "Sign in to GTM" and select the correct account. If you see "No accounts found", your Google account doesn't have GTM access.

Click the puzzle icon in Chrome toolbar, find "GTM Event Helper" and click the pin icon to keep it visible.

Go to myaccount.google.com/permissions, find "GTM Event Helper" and click "Remove Access". This immediately revokes OAuth permissions.

Make sure Select Mode is active (button should say "Stop selecting"). Some sites have overlapping invisible elements — try pressing F to freeze the page first, then hover.

The element lacks a stable identifier (no ID, no data attributes). Ask your developer to add data-gtm="button-name" attributes. Alternatively, try switching selector type from "CSS Selector" to "Element ID" if available.

Cross-origin iframes are restricted by browser security. You need to open the iframe URL directly and select elements there. Same-origin iframes should work normally.

Open the dropdown, then press F on your keyboard. This freezes the page DOM so you can click on elements that would normally disappear.

Check that you selected the correct Workspace in the extension. Open GTM, navigate to that workspace, and refresh. Tags appear in the workspace immediately after creation.

By default, click triggers fire on all pages. Edit the trigger in GTM and add a "Page URL contains" condition to restrict it to specific pages.

The extension detected a tag with a similar name in your workspace. You can still create it — the name will be auto-suffixed. Or edit the existing tag instead.

GTM API has rate limits. Wait 1-2 minutes before creating more tags. If using AI Agent for batch creation, the extension handles delays automatically.

AI Agent is a Pro feature. Free plan users can create tags one at a time with GA4 Event type. Upgrade to Pro for AI Agent access.

You can manually select/deselect events in the AI Agent. Choose your site type (Ecommerce, SaaS, Lead Gen) first — this changes the suggested events.

Go to your account page, scroll to subscription section, click "Cancel". You keep Pro access until the end of your billing period.

No. All tags are created directly in your GTM workspace. They belong to you and work independently of your subscription.

Check: (1) code is correct (case-sensitive), (2) it's valid for your plan type (WELCOME20 = monthly only, ANNUAL10 = annual only), (3) code hasn't expired.

Email [email protected] within 14 days of your first payment. We offer a 14-day money-back guarantee for first-time subscribers.

Go to your account page → Payment History. Each payment has a "Receipt" link from Monobank.

Free plan allows connecting up to 3 different GTM containers. Each container can have unlimited tags. To use a 4th container, upgrade to Pro or disconnect one of the existing three.

Free plan supports GA4 Event and Custom HTML tags. Multi-platform tags (Meta, TikTok, Pinterest, etc.) require Pro. This lets you evaluate the core functionality before upgrading.